Support Card

All Home created the Support Card to help guide and evaluate jurisdictions’ efforts to make their homelessness response systems as effective as possible. Using the Support Card principles will improve coordination between jurisdictions, across relevant departments, and among key stakeholders. This tool is designed to foster mutual accountability, ensure that resources are used efficiently, and improve outcomes for people experiencing homelessness. 

The Support Card is organized around four core elements, each of which includes a number of guiding principles that describe policies, programs, and practices to strengthen planning and coordination within a homelessness response system. Each guiding principle also has one or more evaluative questions—yes or no questions to help local governments assess their progress. 

Explore the guiding principles and evaluative questions below, or download the full support card overview with everything in one PDF.

We will update the Support Card periodically, and welcome input from local government partners about ways to strengthen the tool or improve policies around planning and coordination. Next steps may include adding model policies and practices in place around the region, and building out an evaluative assessment of the region using this framework. Contact [email protected] with any questions or suggestions.

Leadership

Leadership and political will are necessary to establish homelessness as a top priority for funding and policy-making. The next step is to develop an actionable strategic plan, and wield or delegate authority to implement and update that plan over time. This requires commitment and courage from elected and administrative leaders, as certain necessary decisions and tradeoffs may be unpopular with some who are accustomed to the status quo.

Coordination

Coordination involves developing the organizational structures within government that are necessary to align policies, funding, and programs across jurisdictions and departments. As much as possible, decision-making processes should involve non-governmental stakeholders, such as service providers and individuals with lived experience of homelessness. 

Accountability

Accountability means creating and implementing a strategic plan with meaningful outcomes and clear oversight roles to monitor progress. Those with an oversight role must have the access and ability to track results, and the authority to trigger a course correction if meaningful outcomes are not being achieved. To the extent possible, local governments should align their plans with federal and state policy objectives. 

Resources

Resources means deploying public resources with maximum efficiency to reduce homelessness. That includes leveraging funding, budgets, and real estate property holdings to strengthen the homelessness response system, improve program outcomes, and address housing and supportive service needs.

Leadership and political will are necessary to establish homelessness as a top priority for funding and policy-making. The next step is to develop an actionable strategic plan, and wield or delegate authority to implement and update that plan over time. This requires commitment and courage from elected and administrative leaders, as certain necessary decisions and tradeoffs may be unpopular with some who are accustomed to the status quo.

Coordination involves developing the organizational structures within government that are necessary to align policies, funding, and programs across jurisdictions and departments. As much as possible, decision-making processes should involve non-governmental stakeholders, such as service providers and individuals with lived experience of homelessness. 

Accountability means creating and implementing a strategic plan with meaningful outcomes and clear oversight roles to monitor progress. Those with an oversight role must have the access and ability to track results, and the authority to trigger a course correction if meaningful outcomes are not being achieved. To the extent possible, local governments should align their plans with federal and state policy objectives. 

Resources means deploying public resources with maximum efficiency to reduce homelessness. That includes leveraging funding, budgets, and real estate property holdings to strengthen the homelessness response system, improve program outcomes, and address housing and supportive service needs.